lunar77 Casino & Sportsbook FAQ
Users ask us questions every day about account registration, deposits and withdrawals, game rules, loyalty rewards, and account security. Our FAQ addresses the most common topics so you can find answers quickly without waiting for support.
This page covers the core issues that come up for new and returning members on lunar77. Whether you're unsure how to verify your account, which payment methods we accept, how our tier programme works, or what documents you'll need for KYC, you'll find clear answers below. If your question isn't answered here, our customer support team is available via live chat, email, and phone during operating hours.
For a complete overview of your rights and obligations when using lunar77, please also read our terms and conditions page. For information about how we collect and protect your personal data, see our privacy policyIf you have legal or compliance questions, refer to our legal notice
Topics covered on this page
- Account and registrationhow to start, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Games and marketsfootball betting, live-dealer tables, slots, esports coverage, and loyalty rewards
- Support and account carecontacting us, security, and account preferences
We ask for your full legal name, date of birth, and residential address during registration. We verify this information against government databases and identity-verification services. If our initial checks cannot confirm your identity, we may request a scanned copy of your passport, national ID card, driver's licence, or proof of address (utility bill, bank statement dated within the last three months). Upload documents via your account dashboard under "Verification". We process KYC requests within one to three business days. Once approved, you can deposit and withdraw without further documentation unless regulatory changes require updates.
You can update your email, phone number, password, and notification preferences by logging in and navigating to "Account Settings". To pause your account temporarily, contact our support team via live chat or email; we can restrict access for a specified period. To permanently close your account, submit a written request through your account dashboard or email support with your username and the reason. We process account closures within one business day and will refund any remaining balance to your registered payment method after all pending transactions settle.
Payments and transactions
We process withdrawal requests subject to account verification and fraud checks. Most withdrawals to DANA, e-wallet, mobile banking, local payment, or online payment are approved within four business hours during weekday operating hours. Bank transfers to e-wallet, mobile banking, local payment, or online payment may take up to one business day depending on your bank's processing times. All withdrawal requests are reviewed for compliance before release. We may request additional verification if your withdrawal amount is unusually large or if your account activity appears suspicious. Check your account dashboard for withdrawal status updates in real time.
Deposits on lunar77 carry no platform fee. Your bank or payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or your Indonesian bank) may charge a transaction fee, which varies by provider and transfer amount. Withdrawals to e-wallets and local payment are typically fee-free on our side, though your provider may deduct a small processing charge. Bank withdrawals to online payment, e-wallet, mobile banking, or local payment may incur a small transfer fee depending on the bank. The exact fee schedule is listed in your account under "Payment Info". If you're unsure, contact our support team before depositing.
Games and markets
We cover all major football leagues and tournaments including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, Bundesliga, Ligue 1, and international matches. We also offer markets on MotoGP, badminton, and other sports. Our live-betting section shows in-play odds for matches underway; pre-match odds appear up to one week before kickoff. Markets open and close according to match schedules; typically one hour before a match starts. Visit our Sportsbook section to browse available markets. If a market you want is not listed, contact support and we'll consider adding it for future events.
Every wager on lunar77 earns tier points based on your bet amount. As you accumulate points, you advance through tier levels (Bronze, Silver, Gold, Platinum, Diamond), unlocking exclusive rewards at each tier. Benefits include weekly cashback on losses, birthday bonuses, priority support, and exclusive promotions. Your tier resets annually on your account anniversary. You can check your current tier, points balance, and tier progress on your account dashboard under "My Loyalty". Tier points do not expire as long as your account remains active. Points earned during Idul Fitri, Idul Adha, Imlek, and Nyepi promotions may carry bonus multipliers—check promotions for current offers.
Support and account care
Our support team is available through three channels: live chat (on the platform, typical response time under five minutes during operating hours), email ([email protected], response within one business day), and phone (number listed in your account dashboard, available during standard office hours). For urgent account or payment issues, use live chat. For formal complaints or legal matters, use email so we have a written record. We respond to all support requests in English and aim to resolve most issues on first contact. If your issue requires investigation, we'll follow up with a timeline for resolution.