lunar77 Privacy Policy

Data We Collect on lunar77

When you register on lunar77, we collect your name, email address, date of birth, address, and phone number. We verify this information against official records and third-party databases to comply with Know Your Customer (KYC) requirements. We do this to prevent fraud, money laundering, and to ensure you meet the legal age and eligibility requirements for gaming in your jurisdiction.

During deposit and withdrawal on lunar77, we collect payment method details. If you use DANA, e-wallet, mobile banking, or local payment, we receive confirmation of the transaction from your payment provider. If you use bank transfer (online payment, e-wallet, mobile banking, local payment), we record your bank account number, account holder name, and transaction amount. We do not store full payment card details; we store only a reference token provided by your bank or payment processor.

We also collect technical data when you use lunar77. This includes your IP address, browser type, device type, operating system, and the pages you visit. We use cookies and similar tracking technology to remember your login, track your preferences, and measure how you interact with our platform. Our analytics service may track how long you spend on lunar77 and which games or markets you view most.

How We Use Your Data

We use your personal data on lunar77 for several purposes. First, we verify your identity and eligibility to use our platform. Second, we process your deposits and withdrawals and settle your bets. Third, we detect and prevent fraud, money laundering, and unauthorized access to your account. Fourth, we comply with legal and regulatory obligations, including tax reporting and anti-money-laundering regulations.

1. Account verification and KYC

   We verify your identity using your name, address, and date of birth against official records. This is a legal requirement for all gaming platforms.

2. Transaction processing

   We use your payment details to process deposits and withdrawals and to communicate with your bank or payment provider about transaction status.

3. Fraud and security

   We analyse your activity patterns on lunar77 to detect unusual behaviour, such as rapid-fire large bets or login attempts from unfamiliar locations.

4. Communication and support

   We use your email and phone number to contact you about account issues, verify withdrawals, and respond to support enquiries.

5. Legal compliance

   We retain and share your data with authorities if required by law, such as tax authorities, law-enforcement agencies, or financial regulators.

We may also use your data to improve lunar77. This includes analysing which games are most popular, measuring page-load times, and testing new features. We use this information to optimise your experience on our platform.

Marketing emails

We may send promotional emails about bonuses, new games, or tournaments on lunar77. You can opt out by clicking "unsubscribe" in any email or by updating your preferences in your account.

Promotional SMS

If you provide your phone number, we may send SMS messages about special offers during Liga 1, Piala AFF, Idul Fitri, Idul Adha, Imlek, or Nyepi periods. You can opt out by replying STOP.

Location-based promotions

If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, we may send location-specific offers. You can disable location services in your browser or app.

Sharing Data with Third Parties

We share your data with certain third parties to operate lunar77. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process transactions. Our fraud-detection service receives your activity logs and IP address to identify suspicious patterns. Our hosting provider stores your data on secure servers located outside Indonesia.

We may disclose your data to law-enforcement agencies, tax authorities, and financial regulators if required by law or legal process. We may also share data with our parent company, affiliates, or a buyer if lunar77 is sold or merged with another entity. We will notify you of any such change if it materially affects how your data is used.

We do not sell your data to marketing companies or other third parties for profit. However, we may share aggregated, anonymised data (such as "users in Surabaya prefer slots over sports betting") with business partners for analytics purposes. This data cannot identify you personally.

Your Rights Regarding Your Data on lunar77

You have the right to request a copy of your personal data held on lunar77. Contact our support team and we will provide it within two weeks. You also have the right to correct any inaccurate data—update your name, address, or email in your account settings, or contact support for assistance.

You may request deletion of your data, though we may retain certain information for legal, tax, or fraud-prevention purposes. If you close your account on lunar77, we will stop processing your data for marketing but will keep records necessary for settlement and compliance. You have the right to object to marketing communications—simply opt out via email preference or "unsubscribe" in any message.

If you believe your data has been misused or that we have violated your privacy rights, you may file a complaint with your local data-protection authority. You may also contact our support team to escalate your concern to our compliance officer. We will respond to privacy complaints within 30 days.

Cookies & Tracking Technology on lunar77

We use cookies on lunar77 to remember your login, store your language preference, and track which games you visit. Cookies are small files stored on your device. Essential cookies are required for lunar77 to function—without them, you cannot log in or deposit. Preference cookies remember your choices so you do not have to re-enter them. Analytics cookies measure how you interact with lunar77 to help us improve the platform.

You can control cookies in your browser settings. Disabling cookies may limit your experience on lunar77. We do not use cookies to identify you outside of lunar77. Third-party analytics services may set their own cookies; review their privacy policies for details.

How Long We Keep Your Data

We retain your personal data on lunar77 for as long as your account is active. If you close your account, we keep core identity and transaction data for at least five years to comply with tax, anti-money-laundering, and dispute-resolution requirements. We delete marketing preferences and non-essential data after two years of account inactivity. Activity logs are retained for five years unless longer retention is required by law.

Data Transfer Outside Your Jurisdiction

Our servers and data centres may be located outside Indonesia. Your personal data may be transferred to, stored in, and processed in countries other than where you reside. These countries may have different data-protection laws. By using lunar77, you consent to such transfers. We take steps to ensure your data remains secure during transfer and storage, using encryption and access controls.

Security of Your Data on lunar77

We use industry-standard security measures to protect your data on lunar77. This includes encryption of sensitive data in transit and at rest, firewalls, and access controls. Only authorised lunar77 staff can access your personal information, and we require confidentiality agreements from all employees. However, no security system is perfect—we cannot guarantee absolute protection against all cyber threats.

Contact Us About Privacy

If you have questions about our privacy practices on lunar77, wish to request your data, or want to lodge a privacy complaint, contact our support team via live chat (available during platform hours), email (response within three business days), or phone (listed in your account). You may also escalate to our Data Protection Officer for formal complaints. We handle all privacy requests confidentially and in accordance with applicable law.

This privacy policy is effective as of the date posted on this page. We may update it from time to time. Material changes will be notified to you via email or through a prominent notice on lunar77. Your continued use of our platform after changes are posted constitutes acceptance of the updated policy.